Cookie Policy

How these technologies are used

Cookies and similar technologies can perform different functions. Some are necessary for a website or requested service to work, while others may be used for statistics, personalisation, advertising or tracking.

Essential and non-essential technologies

Technologies that are essential to provide a service requested by the visitor may be used without consent. Clear information must still be provided about what they do.

Technologies that do not qualify for an exemption must not normally be activated until the visitor has received clear information and made an appropriate choice.

Cookies used by this website

Invoke Hypnotherapy currently uses the website only to provide information and receive consultation enquiries. It does not currently use advertising or visitor-profiling technologies.

WordPress administration and security

WordPress may use essential cookies for functions such as checking whether cookies are supported and keeping authorised administrators securely logged in to the website.

These cookies support website administration and authentication. They are not used by Invoke Hypnotherapy to build advertising profiles or track ordinary visitors across other websites.

Consultation forms

The consultation form is provided through Fluent Forms. Information entered into the form is processed so that the enquiry can be validated, submitted, stored where applicable and sent to my business email account.

The form may rely on temporary technical functions that are necessary to process and protect a submission. Information submitted through the form is not used by Invoke Hypnotherapy for advertising or visitor profiling.

Hosting and security records

Hostinger provides the hosting infrastructure for this website. Its systems may create access, error and security logs containing technical information such as an IP address, request time, browser information and pages requested.

These server records are not necessarily cookies stored on your device, but they are explained here because they support website operation, troubleshooting and security.

Logged-in administrator cookies

Cookies associated with logging in to WordPress apply primarily when an authorised administrator accesses the website dashboard. Visitors do not need to create an account or log in to use this website or submit the consultation form.

No analytics or advertising cookies

Invoke Hypnotherapy does not currently use Google Analytics, Meta Pixel or other advertising, behavioural-analysis or cross-site tracking technologies.

Website service providers

Hostinger provides the website-hosting and email infrastructure. WordPress provides the website-management system, and Fluent Forms provides the consultation enquiry form.

These services may use essential technical processes to deliver, secure or administer their functions. They are not currently configured by Invoke Hypnotherapy for behavioural advertising or cross-site visitor profiling.

External links

This website may contain links to external websites, including the Information Commissioner’s Office, Citizens Advice, payment services or other useful resources.

When you follow an external link, you leave the Invoke Hypnotherapy website. The external website may use its own cookies or similar technologies in accordance with its own policies and settings.

Payment services

Card payments are processed through Square when a paid appointment is arranged. This website does not currently embed a Square checkout or payment form.

Where you follow a payment link or use a Square service, Square may use technologies necessary to operate and secure its own website and payment systems. Its own privacy and cookie information will apply while you are using that service.

Future analytics, media or advertising

Invoke Hypnotherapy may introduce additional website features in the future, such as visitor analytics, embedded videos, maps, appointment booking or online payments.

Before introducing a non-exempt technology, I will review whether consent is required, update this Cookie Policy and introduce an appropriate choice mechanism where necessary.

Policy updates

This policy will be reviewed when website plugins, hosting arrangements or third-party services change, so that it continues to reflect the technologies actually in use.

Browser controls

Most browsers allow you to view, delete or block cookies and control whether websites may store them in the future. You can usually find these options within the privacy, security or site-settings area of your browser.

Blocking all cookies may affect certain website functions, including security, forms or administrator access.

Current consent settings

Invoke Hypnotherapy does not currently use analytics, advertising or visitor-profiling technologies. As a result, the website does not currently present visitors with choices for those purposes.

If non-essential technologies are introduced in the future, an appropriate consent or preference mechanism will be added before they are activated.

Questions about website technologies

Questions about the cookies or similar technologies used by this website can be sent to:

Related privacy information

Further information about how personal information submitted through the website is collected, used, stored and protected is available in the Privacy Notice.

My commitments to you

I will treat your care, welfare and dignity as important throughout our professional relationship.

I will provide services with reasonable care and skill, communicate honestly and professionally and work only within the limits of my training, knowledge and experience.

I will explain the proposed approach, fees, payment arrangements and relevant cancellation terms before a paid service is confirmed.

Where I reasonably believe that your needs fall outside my competence or that hypnotherapy is not an appropriate option, I will explain this and may suggest that you speak with your GP, another healthcare professional or a suitably qualified therapist.

I will maintain appropriate professional boundaries and handle personal information and session discussions in accordance with the Privacy Notice and the confidentiality provisions in these terms.

Providing relevant information

Please attend or join at the agreed time and follow any reasonable preparation instructions provided before the session.

Hypnotherapy requires your voluntary participation. You are encouraged to engage with the process and complete any agreed exercises, activities or self-hypnosis practice between sessions, although you remain in control of your choices throughout.

Online sessions

Online sessions must be attended from a private, quiet and safe location where you can speak freely and are unlikely to be interrupted.

You should use a suitable device with a reliable internet connection and working microphone. You must not attend while driving, operating machinery or doing anything else that requires your attention.

Alcohol and recreational drugs

You must not attend a session while under the influence of alcohol or recreational drugs.

If I reasonably believe that you cannot participate safely or provide informed consent, the session may be ended and handled in accordance with the late-cancellation terms.

Communication and control

You remain in control throughout hypnotherapy. You may ask questions, decline a suggestion, request a pause or choose to stop an exercise or session.

Please communicate any discomfort, concern or significant change in circumstances so that the approach can be adjusted where appropriate.

Respectful conduct and professional boundaries

Both therapist and client are expected to communicate respectfully and maintain an appropriate professional relationship.

Threatening, abusive, discriminatory, sexually inappropriate or otherwise unsafe behaviour will not be accepted. I may pause or end a session where continuing would be unsafe, unlawful or seriously damaging to the professional relationship.

Recording sessions

Audio, video or photographic recording of a consultation or session is not permitted unless it has been discussed and expressly agreed in advance by everyone involved.

Keeping your information confidential

I will not normally disclose information about you or your sessions to another person without your knowledge and consent.

Information will be handled in accordance with the u003ca href=u0022https://invokehypnotherapy.com/privacy-policy/u0022 data-type=u0022pageu0022 data-id=u00223u0022u003ePrivacy Noticeu003c/au003e and accessed only where reasonably necessary for providing services, maintaining records or meeting professional and legal responsibilities.

Contact with healthcare professionals

I may suggest contacting your GP, another healthcare professional or another person involved in your care where this appears relevant to your wellbeing or the suitability of hypnotherapy.

Except in an emergency or another situation where disclosure is lawfully justified, I will obtain your clear consent before making contact and will explain what information is intended to be shared.

Serious risk of harm

Information may be disclosed where I reasonably believe this is necessary and proportionate to protect you or another person from a serious and immediate risk of death or significant harm.

Depending on the circumstances, this may involve contacting emergency services, a healthcare professional, adult social care or another appropriate safeguarding service.

Safeguarding concerns

Information may be shared where there is a serious safeguarding concern involving a child or an adult at risk, or where disclosure is otherwise necessary and lawful to prevent serious harm.

Each situation will be considered individually, taking account of the seriousness and immediacy of the concern, the information available and whether the risk can reasonably be addressed in another way.

Legal requirements

Information may be disclosed where I am required to comply with a court order, warrant or another binding legal requirement.

A request from another person or organisation does not automatically mean that information will be disclosed. I will consider whether there is a lawful and appropriate basis before sharing it.

How a disclosure will be handled

Wherever reasonably practical and safe, I will discuss the concern with you before disclosing information.

I will aim to share only the minimum information necessary, with an appropriate person or organisation, and will keep a record of the reason for the decision.

Professional supervision

I may discuss aspects of my client work with a suitably qualified professional supervisor or peer consultant to support safe and effective practice. Wherever reasonably possible, information will be anonymised and names or other directly identifying details will not be disclosed.

Results and number of sessions

The number of sessions required and the results experienced vary between individuals. Factors may include the nature of the issue, your circumstances, your participation and any changes that take place between sessions.

I will discuss the proposed approach honestly, but I cannot guarantee a particular result, timescale or number of sessions.

What your fee covers

Fees are paid for the professional time, preparation and services provided during the agreed consultation, session or programme. They are not payment for a guaranteed outcome.

A refund will not normally be due solely because the outcome differs from what you hoped for, provided the agreed service was delivered with reasonable care and skill.

Concerns about the service provided

If you believe that a service was not provided as agreed or with reasonable care and skill, please contact me promptly so that I can understand the concern and consider an appropriate resolution.

Depending on the circumstances, this may include repeating part or all of the service where appropriate, offering another reasonable remedy or providing a proportionate refund.

Choosing to end therapy

You may choose to stop hypnotherapy at any time. I encourage you to discuss any concerns first where you feel able to do so, but you are not required to continue receiving services.

Any appointment already booked remains subject to the cancellation and rescheduling terms. Fees for services that have already been provided will not normally be refunded.

Prepaid programmes or future appointments

Where a payment covers more than one appointment, any refund relating to an unused appointment will be calculated reasonably, taking account of services already provided and the cancellation terms.

Advance payments for services that will not be provided will normally be refunded, subject only to reasonable deductions for services already supplied or losses directly resulting from a cancellation.

If I recommend ending or pausing therapy

I may recommend pausing or ending hypnotherapy where I reasonably believe it is no longer suitable, falls outside my competence, requires support from another professional or cannot continue safely or appropriately.

Wherever reasonably possible, I will explain the reason and discuss suitable next steps with you.

If I end future services

If I end the professional relationship, any payment for future services that will not be provided will normally be refunded.

This does not require a refund for a session that was ended or could not proceed because of serious misconduct, intoxication, an inability to participate safely or another circumstance covered by the late-cancellation terms.

No exclusion of statutory rights

Nothing in these terms removes or limits your statutory rights, including your rights where a service has not been supplied as agreed or has not been provided with reasonable care and skill.

Raising a concern

You can raise a concern or make a formal complaint by emailing u003ca href=u0022mailto:info@invokehypnotherapy.comu0022u003einfo@invokehypnotherapy.comu003c/au003e.

Please explain what happened, when it occurred, what aspect of the service you are concerned about and what outcome you feel would help resolve the matter.

Possible outcomes

Depending on the circumstances, an appropriate outcome may include an explanation, an apology, corrective action, repeating part of a service, an agreed alternative remedy or a proportionate refund.

The outcome will depend on the nature of the complaint, the service provided and any rights or remedies that apply under consumer law.

Independent consumer advice

If we cannot resolve a service complaint directly, you may seek independent consumer advice from the u003ca href=u0022https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/u0022u003eCitizens Adviceu003c/au003e consumer service or consider any other remedies available to you.

Data-protection complaints

Complaints specifically concerning the collection, use, storage or sharing of personal information are handled in accordance with the u003ca href=u0022https://invokehypnotherapy.com/privacy-policy/u0022 data-type=u0022pageu0022 data-id=u00223u0022u003ePrivacy Noticeu003c/au003e.

Data-protection complaints will be acknowledged within 30 days, appropriately investigated and followed by an explanation of the outcome without undue delay. You also have the right to raise the matter with the Information Commissioner’s Office.